Refund policy

RETURNS & EXCHANGES
Due to the sensitive nature of our products, we are unable to accept returns or exchanges. If you are not satisfied with your order, please reach out to us within 30 days of purchase and we’ll do our best to assist you. Shipping fees are non-refundable.

REFUNDS
We want you to be 100% satisfied with your purchase and experience. If for any reason you are not completely satisfied, please reach out to our team directly at support@biolouve.com and we’ll work to make it right.
Refunds are issued in the form of store credit. For eligible claims under the Queen’s Routine or Showerless Turn-On money-back guarantee, refunds are issued to the original payment method instead. Shipping fees are non-refundable.